Privacy Policy

At Cello Hub, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (www.cellohub.com) and make purchases from our online mobile and accessories store. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you visit and use our website:

• Personal Information: When you create an account, place an order, or contact customer service, we may collect personal information such as your name, email address, phone number, billing and shipping addresses, payment details, and order history.

• Non-Personal Information: We also collect non-personal information about your use of our website, such as IP addresses, browser type, device information, operating system, and browsing behavior (pages visited, time spent on the site, etc.).

• Cookies and Tracking Technologies: We use cookies and other tracking technologies (such as web beacons and analytics tools) to enhance user experience, analyze trends, and improve our website. These technologies may track your activity on our site, but they do not collect personal information unless you provide it.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including verifying payment details, shipping products, and sending order confirmations.

• Customer Support: To respond to your inquiries, provide assistance, and resolve any issues related to your orders or account.

• Marketing Communications: To send you promotional offers, product updates, and other marketing communications if you opt-in to receive them. You can unsubscribe from these emails at any time.

• Website Improvement: To analyze how users interact with our site and enhance its performance, usability, and design.

• Security and Fraud Prevention: To detect and prevent fraudulent activities and ensure the security of your account and transactions

3. How We Share Your Information

We may share your personal information with trusted third-party service providers who help us operate our website and business, such as:

• Payment Processors: We share payment information with secure payment processors (like Stripe or PayPal) to process your transactions.

• Shipping and Delivery Partners: We share your shipping details with courier companies to deliver your orders.

• Analytics Providers: We use third-party analytics services, such as Google Analytics, to understand how visitors use our website.

• Legal Compliance: We may disclose your personal information when required by law, such as to comply with a subpoena, court order, or legal process, or to protect our rights and property.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of internet transmission is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

5. Your Choices and Rights

• Access and Update Your Information: You can access and update your personal information by logging into your account on our website or contacting our customer support team.

• Opt-out of Marketing Communications: You may opt-out of receiving promotional emails at any time by clicking the “unsubscribe” link in the email or by contacting us directly.

• Data Deletion: If you wish to delete your account and personal data, please contact us. We will process your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

Cookies are small files stored on your device that help us remember your preferences and improve your browsing experience. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect some website features.

We also use web analytics tools (such as Google Analytics) to track and analyze user behavior on our site to improve its functionality and user experience.

7. Children's Privacy

Cello Hub does not knowingly collect personal information from children under the age of 13. If we discover that a child under 13 has provided personal information, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe your child has provided personal information on our website, please contact us.

8. Third-Party Links

Our website may contain links to third-party websites or services. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party websites before sharing your personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please check back periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Cello Hub
Email: contact@cellohub.com
Phone: 0333 880 8762
Address: 32 Lancaster Road Southall UB1 1NW ,United Kingdom